CHICAGO (AP) – Officials say Illinois residents with Land of Lincoln Health insurance won’t be able to transfer what they’ve paid in copays and deductibles to new plans after the failing nonprofit company goes out of business.

Illinois Department of Insurance spokesman Michael Batkins tells The Associated Press that the company’s 49,000 customers will likely have to start with a new deductible and out-of-pocket maximum. He says that was why the department advocated for the federal government to offset the payment the company owed.

The Chicago Tribune reports that the 3-year-old startup took steps to shut down Tuesday after losing $90 million in 2015 and more than $17 million through May 31.

Algonquin resident Cheryl Mostowski says the company’s demise makes her feel frustrated and discouraged. She has met the $1,350 deductible on her 2016 plan and has almost reached her $3,200 out-of-pocket maximum.