We will hear more from Scott Schnuck today in a you tube video about a credit and debit card breach. The grocery chain now says 2.4 million Schnucks customers may have been compromised between December of last year and March 2013.
Schnucks says only the card numbers and expiration dates were stolen, not the credit card holder's identity.
“On behalf of myself, the Schnuck family, and all of our 15,000 teammates, I apologize to everyone affected by this incident,” said Scott Schnuck in a press release. “Over the years, technology has helped us deliver superior customer service, but it also introduces risks that we have actively worked to manage through compliance audits, encryption technology and various other security measures.”
The company also sent news outlets a timeline showing what happened and when. The company says it was told of an issue on March 15, formed a response team on March 19, contacted police on the 20th, began to identify the problem on the 28th, but did not communicate any concern to customers until March 30.
According to the company, “if you used your card at any one of the 79 affected stores between December 2012 and March 29, 2013, your card could have been accessed.” Click here for the FULL LIST.
The company has declined to do interviews due to legal concerns over pending lawsuits. The company is preparing a video statement instead.
Schnucks has set up a call line for customers to use for any questions. The number is 1-888-414-8022. The line is open Monday through Friday from 9 a.m. to 5p.m. and the weekend of April 20-21 from 9 a.m. to 4 p.m.
MARYLAND HEIGHTS, Mo. (AP) - The suburban St. Louis-based grocery store chain Schnucks says a November audit found it was in compliance with industry standards for data security.
Schnucks said last month that it was the victim of hackers that somehow gained access to credit card and debit card information of customers. The chain is working with police, attorneys general in Missouri and Illinois, the U.S. Secret Service and the FBI.
The St. Louis Post-Dispatch reports that Schnucks says a November audit showed it met standards required from companies that accept credit cards. The company says it has found and contained the breach, but advises customers to continue monitoring their accounts for fraudulent charges.
ST. LOUIS (AP) — The Schnucks grocery store chain says it's found the source of a credit card fraud problem that has victimized dozens of people.
In a news release Saturday, Schnucks Markets Inc. announced that the computer forensic firm it hired discovered that a computer code was recording customers' credit and debit card numbers. The suburban St. Louis-based grocery says it's taken "comprehensive measures" designed to block further access.
CEO Scott Schnuck described what happened as a "cyberattack" and says the company is cooperating with authorities.
The chain learned March 15th that some customers had noticed unauthorized charges for credit cards they used at Schnucks. Shoppers were encouraged to pay with cash or checks until the fraud problem was resolved.
Authorities said many of the unauthorized charges were at out-of-state big box stores.
Some customers of one local grocery chain are wondering why they are just now learning about a series of credit card fraud incidents.
In a statement, Schnuck's spokesperson Paul Simon said that the company had become aware on March 15 that some customers had noticed unauthorized charges on their card statements for credit cards they had used at Schnucks. Complaints have be received from shoppers across the metro area.
Schnucks officials say they're working with police and a private outside forensic team to try to find the source of the compromise.
Police say the leak may not be with the grocer, but with a third-party vendor that processes transactions.
The Spring Job Fair will be held at the Schnucks in the Ladue Crossing Shopping Center, Wednesday through Friday next week. The positions are all part-time, with up to 35 hours a week available for some positions.
You can apply online before the event at schnucks.com/employment of paper applications are available at the fair.